Frequently Asked Questions
Pricing & Quotes
Our pricing is based on your site size and layout, what needs cleaning, frequency, bathroom/kitchen areas, and whether you need after-hours service. We provide a clear scope and a tailored quote, so you know exactly what’s included.
Yes. We can provide a quote after a quick call, and for many sites we also recommend a short site walkthrough to confirm scope and deliver the most accurate price.
No. We clearly outline what’s included, what’s optional, and any add-ons (like carpet steam cleaning, windows, or consumables) before we start.
We can invoice weekly, fortnightly, or monthly, depending on your service schedule and agreement.
Scheduling & Access
Yes. We offer after-hours, early morning, weekend and low-disruption cleaning options—ideal for offices, clinics, retail and gyms.
Yes. We tailor cleaning times to your schedule and focus on minimizing disruption, especially in busy or customer-facing areas.
We follow a secure access process. Keys and codes are handled with care and shared only with authorised team members. If you have a preferred access procedure, we’ll follow it.
Yes. We aim for consistent visits, and we’ll confirm your preferred schedule in advance.
Staff, Security & Trust
Yes, we can provide police-checked staff (especially important for childcare, medical, and sensitive sites). Let us know your requirements.
Yes, we are insured. We carry appropriate coverage for commercial cleaning work. If you need a Certificate of Currency, we can provide it on request.
Where possible, yes. We focus on consistent cleaning teams to improve quality, reliability, and familiarity with your site.
Quality Control
We use site-specific checklists, clear scope, and regular quality checks. Feedback is welcomed, and we adjust the checklist if your needs change.
If anything is missed, tell us and we’ll arrange a prompt fix. We take quality seriously and want you to feel confident every visit.
Yes. Every site is different. We customise the checklist based on your priorities (high-touch points, bathrooms, floors, bins, glass, etc.).
Absolutely. If your site has an induction process, PPE requirements, or chemical restrictions, we follow them.
Products & Safety
Yes. We bring our own equipment and cleaning products unless you prefer us to use onsite supplies.
Yes. We can use eco-friendly and low-odor options upon request—especially useful for clinics, childcare centres, and sensitive environments.
Yes. We follow WHS-compliant procedures and can provide relevant SWMS where required.
Absolutely. If your site has an induction process, PPE requirements, or chemical restrictions, we follow them.
Still not sure? We'd love to hear from you
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